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Customer Spotlight: Eptam Precision

Eptam Precision expands use of digital technology to more effectively manage customer demand, factory expansion and operator support.

At Datanomix, we work with the leaders of industrial manufacturing to deliver bigger outcomes from their companies by harnessing the power of their data. Eptam Precision in Northfield, NH is the focus of this spotlight.

Jesse Bunnell reviews live production scores in one of Eptam’s manufacturing cells.

Eptam Precision was established in 1981, providing a wide range of precision-machined parts serving the aerospace, medical, semiconductor and other commercial manufacturing markets. Eptam Precision Plastics (div) has a reputation for excellence in making critical components for medical, aerospace and process equipment industries at very precise tolerances. They have expertise in molding (NJ) and CNC machining both plastics (NH) and metal parts (CO).

When we first met with the Eptam team, they realized that they needed to better visualize their factory to meet the growing demand on their people by customers and suppliers. Nearly every industry segment they serve increased its forecast for the foreseeable future. The company runs three shifts of production and has a sign permanently fixed on the road in front of the building “Machinists Wanted”.  Finding experienced and qualified people is hard, so augmenting the staff with technology became a key initiative for the company in order to meet this growth head-on. 

After seeing a demonstration of the Datanomix software, the Eptam team decided to begin deployment in their medical components value stream. Demand for these parts was increasing and the leadership team wanted to increase production flexibility from the existing equipment base. After installing on the 15 machines in that cell, Jesse Bunnell, senior group leader for the medical components cell received training on using Datanomix and quickly became a power user of the software and associated reporting functions. It didn’t take long for Jesse to see the wide array of critical information Datanomix produced without any requirements for data input from him or his team. On a regular basis, Jesse would forward summary reports to the management team in support of planning and operations meetings. These reports provided vital information about all aspects of the production environment and supported numerous key decisions. Gone were the days where operators required interrogation on a daily basis to get answers. Jesse and his team were now getting the story directly from their production machines. 

The morning always starts with the Coffee Cup Report – a full review in simple scorecard format of the prior day’s production.

In addition to monitoring the production score (Fusion Factor) Jesse utilized several powerful tools automatically and regularly produced by the Datanomix software: 

  • Shift reports – A productivity summary of the entire work cell with detailed shift comparisons of the job scores achieved at each station. Jesse uses this report to see the variances between shifts and workstations, readily identifying training gaps and performance differences that are rolled into a continuous improvement and communication process. 
  • Coffee Cup Reports – A simple scorecard of end of day and end of shift performance by job, which has become a critical communication vehicle to upper management on the output of the previous day’s work. Each morning, the Datanomix system emails these scorecard summaries to a configurable distribution list. Rather than walking the floor before each morning’s production meeting, all of the information on part counts, cycle times, alarm frequency and general Datanomix factor (production score) by job is waiting in their inboxes at 6AM. It was enough information for a complete production meeting and the list of work items to resolve for the upcoming workday. 
  • Quote Calibration – A very popular report which provides true machining cost data based on Datanomix’s production benchmarks. Jesse uses this information to understand how current performance benchmarks map to his cell’s profitability goals on a per part # basis. Where benchmarks are higher than desired, engineering and continuous improvement effort is applied. Where benchmarks are good but performance is variable, training efforts are applied. Most importantly, management can use this data to foster a clear connection between business performance goals, part performance, and shop floor improvement initiatives.

More recently, the semiconductor industrial components value stream for Eptam saw massive increases in demand from their OEM’s. Having experienced the benefits of true performance benchmarks, better job predictability, and increased collaboration in their medical components cell from Datanomix, Eptam knew exactly how to grapple with the growth and pressure demands placed on this cell.  Many of the parts in this work cell are large format parts with cycle times measured in hours not minutes, so utilization of machine-time and conformance to cycle time standards to meet demand is of paramount importance. In addition, Datanomix was connected to all of the Coordinate Measuring Machines (CMM’s) because Eptam has a rigorous sample inspection process for the variety of parts they manufacture. Keeping these CMM’s fully utilized has a direct correlation to green lighting production to continue making parts and meeting demand. 

With the Eptam Northfield facility now connected and able to visualize data, the production staff has complete clarity on the performance of day in progress, on obstacles standing in the way of greater output, on where to dispatch key personnel to keep the day trending positively, and how to turn threats to productivity into training and continuous improvement actions.  Datanomix has become ingrained into morning production meetings and daily Gemba-walks.   Every feature of Datanomix is completely turnkey, delivering value right out of the box. For a fraction of the cost of a new employee, Eptam has a system that understands every job on every machine, answers critical production questions in seconds, delivers reports automatically, and provides deeper insights and trends in a few simple clicks. Eptam has a remarkable facility, impressive people, and a culture of serious commitment to quality and improvement. Those values, along with an overview of the wide array of capabilities they offer across their facilities, are showcased here.

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