Kick-Ass Coaching
Software Alone Doesn’t Improve Your Floor—Your Team Does
Our dedicated Coaches bring real manufacturing experience to your floor—working side-by-side with your team to help solve the problems slowing you down, and build the muscle to keep getting better.
Coaching That Produces Results
Buying great software is an important first step, but great outcomes come from ensuring your team knows how to get better every shift, and every day.
That’s what Kick-Ass Coaching is built to do. We don’t give you a generic on-boarding experience, and we don’t disappear after the install.
- We roll up our sleeves
- We walk the floor with you
- We help your team win
“What sets us apart is that we actually want to partner and be a member of your team. And we start that by giving you a customer success team that actually has real manufacturing experience.“
Annie Michaud, VP of Customer Success
Datanomix
“We wanted to partner with an organization that was very supportive and very innovative. Datanomix does a great job of listening to their customers, and our customer success engineer, Jeff Patch, is essentially an extension of our team.
Julian Torres, VP of Engineering | American Turned Products | Fairview, PA
Expect Nothing Less
We don’t give you the same cookie-cutter training.
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We create a training plan specific to you and your business goals. We take a crawl, walk, run approach—building upon successes and ingraining the right habits for your stakeholders—from supervisors, production managers, engineers, operators, and management.
We don’t just hook up your machines and walk away.
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We give you role-based coaching on how to incorporate data into your day-to-day responsibilities. Our philosophy is that adopting Datanomix shouldn’t add any more time to your day but actually give you back time in your day by helping you use the data to make informed decisions.
We don’t disappear when implementation finishes.
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We know your priorities may change over time, so we are here to be a lifetime partner and grow with you. Our team will be there with you every step of the way, sharing insights and best practices to help you.
Our Approach is Different
Our team has real-life manufacturing experience.
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We understand your priorities and business challenges because we have been there as shop floor and production leaders.
Our team takes a hands-on approach to training.
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We get to know you by immersing ourselves in how your shop operates with a two-day onsite at the start of your Pilot.
Our team will support you for our entire relationship.
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We see ourselves as an extension of your team, and are there to help you do whatever is needed to Make More.
We Prove Success
First, all customers start with our “prove it” pilot program because they don’t need to just take our word for it. We believe so strongly in our coaching program that we are happy to take on the risk of a pilot program to prove value. Here are some real examples of how we will work with you:
- We’ll provide a Shop Floor Communication Plan
- We’ll show you how to run a productive morning production meeting leveraging data
- We’ll host weekly project and coaching sessions based on your priorities
- We’ll offer monthly coaching webinars on best practices, industry trends, new product features
- You’ll master the Quick Wins Program to boost uptime by 10-20% off the bat
- Your team will receive role-based coaching on how to use our solutions in their day-to-day
“We brought on Datanomix, and just in the past two weeks that we’ve had it, we’ve seen tremendous value in it.”
Kody Guidry, General Manager
Coastal Machine & Supply | Carencro, LA
The Datanomix Customer Success Journey
(Sample coaching plan. Individual plans may vary.)
Day 1
Virtual Pilot Project Kick-Off Meeting
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You’ll meet your Customer Success (CS) team and learn what to expect for implementation. You’ll share your goals and anything else that is important with the team.
Day 5
Business Goal & Project Plan Review
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The CS team gets your feedback on the project plan created based on your business goals. You’ll receive a Shop Floor Communication Plan to share with your team members to introduce the Datanomix project and how it can help everyone involved.
Day 7
Onsite Installation & Data Validation
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You’ll walk the floor with your dedicated Customer Success Engineer (CSE) who will brief you on their installation plan for the day.
- Datanomix hardware is installed on the machines and your CSE verifies the data.
- This no-downtime install is usually quick and painless thanks to all of the front-end work from both teams.
- You will immediately start to see data that can be used to boost uptime.
You’ll gather personnel to introduce Datanomix using the Shop Floor Communication Plan with your CSE available to answer any questions that arise.
Day 8
Onsite Coaching & Team GEMBA Walk
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- Your CSE sits in on your morning meetings and explains where Datanomix can help make them more productive.
- Datanomix TV Mode is configured on the shop floor to show down machines.
- Your dedicated tablet is pre-loaded with the Datanomix App and used to conduct initial trainings with key stakeholders right on the shop floor.
Day 9 to 44
Weekly Coaching & Real-Time Resources
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Our robust in-product knowledgebase and live chat functionality will support you and your team in real-time.
Beyond showing you how to navigate the software, your CSE also provides weekly coaching on how to use the data to achieve your goals. Role-based playbooks detail who should do what (and when) to effectively incorporate the data into their day-to-day.
Day 45+
Customized Ongoing Bi-Weekly Coaching
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The Datanomix CS team meets with your project stakeholders regularly to review progress and get feedback on how things are going.
- We discuss process changes based on the data.
- We review any positive trends for key metrics like utilization and uptime.
- We outline what is most important to to focus on next.
Side effects may include more uptime, jobs finishing faster, more engaged employees and more money in your bank account.